Returns and Exchanges

FULL PRICE ITEMS purchased online are eligible for exchange and/or store credit ONLY. The merchandise must be shipped back to Charlotte's within 14 days from the date of delivery. Please note that items must be returned in the condition in which they were sent. Merchandise must have original tags attached and show no signs of wear, alterations or wash. If your return does not meet these requirements, we will notify you by email that the exchange/store credit will not be processed, and you merchandise will be shipped back to you. If you refuse said delivery, we reserve the right to retain the product(s) and the amount paid for the purchase of the product(s). 

SPECIAL ORDERS that have been customized or personalized in any way are not eligible for store credit or exchange and cannot be returned.

ALL MERCHANDISE MARKED 'FINAL SALE' IS NON-RETURNABLE AND IS NOT ELIGIBLE FOR STORE CREDIT OR EXCHANGE.

We cannot accept returns on Sale or Holiday items. If any merchandise that was purchased as final sale is returned, we will refuse to accept the shipment. No exceptions will be made.

CLICK HERE to download the Online Return Form.

Cancellation Policy

All orders are processed immediately and cannot be changed or cancelled once the order is submitted. Payment will be obtained at the time the order is placed. Please allow 24-48 hours for your order to be fulfilled unless otherwise noted. This includes ALL in-store pick up orders.