Policies

Thank you for shopping with us at charlottesinc.com. You are very important to us and so we ask that you please review our policies prior to making your purchase. If you have any questions please call us at 919-787-7113 to speak with a sales associate at our North Hills location 10-6PM Monday thru Friday.

Or you can email us anytime at: CharlottesInc@gmail.com


Privacy

We assure you that all personal information submitted to us via charlottesinc.com is kept secure and confidential and is not shared with third-party companies. We may contact you via email from time to time to alert you of special sales and promotions.


Ordering

All orders go into production immediately and cannot be changed or cancelled once the order is submitted. (Please see below for monogram information.)

Payment will be obtained at the time the order is placed.


Shipping

Charlotte's ships all orders via UPS. We highly recommend using the ‘Insured Shipping’ option for orders totaling more than $100. Non-insured orders are only covered up to $100 in the event the package is lost or damaged by the carrier.

Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.

Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.


Returns and Exchanges

All SALE items are FINAL SALE

Personalized Items

Please note that all personalized items are NON-REFUNDABLE and NOT RETURNABLE.


Non-Personalized Items

If you are not pleased for any reason with your purchase you may return the item within 14 days of delivery and exchange it for Charlotte's credit, or you may exchange the item. Returned items must be in new condition with the original packaging and tags.

Charlotte's does not suggest using an envelope.  We are not responsible for damage to returned merchandise due to inadequate packaging.

 Holiday Merchandise items are FINAL SALE.

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