Returns and Exchanges

STORE CREDIT OR EXCHANGE ONLY

Full priced items purchased online are eligible for exchange and/or store credit. Merchandise must be shipped back to Charlotte’s within 14 days from the delivery date. Please note that items must be returned in the condition in which they were sent. Merchandise must have original tags attached and show no signs of wear, alterations, or wash. IF your return does not meet these requirements, we will notify you by email.

FINAL SALE MERCHANDISE

Special orders that have been customized or personalized cannot be returned. Merchandise at 30% off or more and Holiday merchandise is FINAL SALE and cannot be returned for store credit or exchanged. IF these items are returned to us we will return to accept the shipment. No exceptions will be made. 

Charlotte’s is not responsible for lost or stolen packages. 

CLICK HERE to download the Online Return Form.

Cancellation Policy

All orders are processed immediately and cannot be changed or cancelled once the order is submitted. Payment will be obtained at the time the order is placed. Please allow 24-48 hours for your order to be fulfilled unless otherwise noted. This includes ALL in-store pick up orders.