Policies

Thank you for shopping with us at Charlottesinc.com. You are very important to us and so we ask that you please review our policies prior to making your purchase. If you have any questions please call us at 919-787-7113 to speak with a Sales Associate at our North Hills location 10-6PM Monday thru Friday.

Or you can email us anytime at: CharlottesNorthHills@gmail.com


Privacy

We assure you that all personal information submitted to us via Charlottesinc.com is kept secure and confidential and is not shared with third-party companies. We may contact you via email from time to time to alert you of special sales and promotions.


Ordering

All orders go into production immediately and cannot be changed or cancelled once the order is submitted. Payment will be obtained at the time the order is placed.


Shipping

Charlotte's ships all orders via UPS. We highly recommend emailing CharlottesNorthHills@gmail.com or calling 919-787-7113 to ship via UPS Insured Mail for orders more than $200. Non-Insured orders are only covered up to $200 in the event the package is lost or damaged by the carrier. Charlotte's is not responsible for any lost or damaged orders over $200 that are not insured.

Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.

Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.

Expedited Shipping is possible! Please request in the comments/special notes session of your order and then call (919)787-7113 or email CharlottesNorthHills@gmail.com for payment and additional details. 

Returns and Exchanges

FULL PRICE ITEMS purchased online are eligible for exchange and/or store credit. The merchandise must be postmarked back to us within 14 days from the date of delivery. Please note that items must be returned in the condition in which they were sent. Merchandise must have original tags attached and show no signs of wear, alterations or wash. 

SPECIAL ORDERS that have been customized or personalized in any way are not eligible for store credit or exchange and cannot be returned.

ALL MERCHANDISE MARKED 'FINAL SALE' IS NON-RETURNABLE AND IS NOT ELIGIBLE FOR STORE CREDIT OR EXCHANGE.

We cannot accept returns on sale items. If any merchandise that was purchase as final sale is returned, Charlotte's will refuse to accept the shipment. No exceptions will be made.

Please email CharlottesNorthHills@gmail.com for any return shipments for tracking purposes.

CLICK HERE to download the Online Return Form.