RETURNS AND EXCHANGES

STORE CREDIT OR EXCHANGE ONLY

Full priced items purchased online are eligible for exchange and/or store credit. Merchandise must be shipped back to Charlotte’s within 14 days from the delivery date to be eligible for return or exchange. Please note that items must be returned in the condition in which they were sent, with original tags attached and show no signs of wear, alterations, or wash. IF your return does not meet these requirements, you will be notified by email that your return request was not approved.

FINAL SALE MERCHANDISE

Special orders that have been customized or personalized cannot be returned. Merchandise at 30% off or more and Holiday merchandise are FINAL SALE and cannot be returned for store credit or exchanged. IF these items are returned to us we will refuse the shipment. No exceptions will be made. 

REQUEST A RETURN

Step 1: Log in to your Customer Account

• Go to Account and log in using the email you used at checkout. 
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

Step 2: Request a Return

• Click "Request return" for the order that you want to submit the return for. Please note, the “Request Return” button will only appear for orders that are eligible for return.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".
• You will receive an email letting you know if your return request is approved.

Step 3: Download and include the Online Return Form

• If your return request is approved, please CLICK HERE to download the Online Return Form. Print it and include it in your return package.

Charlotte’s is not responsible for lost or stolen packages. 

CANCELLATION POLICY

All orders are processed immediately and cannot be changed or cancelled once the order is submitted. Payment will be obtained at the time the order is placed. Please allow 24-48 hours for your order to be fulfilled unless otherwise noted. This includes ALL in-store pick up orders.